Boost Your Business with Expert Mystery Shopping Services
Serving: UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Jordan, Oman, Iraq, Lebanon
Unlock the power of exceptional customer service with our Mystery Shopping services. Elevate your customer experience and boost sales with SISA Marketing. We specialize in evaluating and refining customer service across various sectors, including retail, food and beverage, healthcare, airports, and more. Partner with us to adopt a customer-centric approach that drives success.
Mystery Shopping Service Provider at global scale - Covering UAE, GCC and MENA Region
Who We Are
Founded in 2012 and headquartered in Dubai, SISA Marketing L.L.C is a leading mystery shopping and customer experience consultancy serving businesses across the GCC and MENA region. We help organizations improve service quality, strengthen customer engagement, and achieve measurable business results through data-driven insights and expert consultancy.
With a network of over 30,000 professional mystery shoppers and more than 50,000 evaluations completed, we deliver reliable, independent assessments across a wide range of industries — including retail, food and beverage, hospitality, healthcare, real estate, banking and aviation. Our 90%+ client retention rate is a testament to the consistent value and actionable recommendations we bring to every engagement.
Through tailored mystery shopping programs, B2B consultancy, and advanced customer experience solutions, we partner with businesses across the UAE and GCC to elevate service standards, exceed customer expectations, and build lasting competitive advantage.
Mystery Shopping
Our mystery shopping service provides detailed evaluations of customer experiences, helping businesses improve service quality, increase sales, and enhance brand value.
Soft Skill Training
Enhance professional development with our results-driven Soft Skills courses, delivered by expert trainers to ensure excellence in communication, leadership, and customer service.
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Business Insights
Leverage our Insights Services for comprehensive data analysis and market insights. We provide tailored solutions to help you make informed decisions and drive growth, keeping you ahead in the competitive landscape.
Mystery Shopping Sectors
Retail Sector
Mystery shopping for retail stores across GCC & MENA — evaluating staff engagement, product knowledge, store presentation, and checkout experience to improve conversion rates and customer loyalty.
Food & Beverage Sector
Mystery shopping for restaurants, cafes, and F&B outlets — assessing service quality, food presentation, staff knowledge, and hygiene standards to help you deliver a consistently excellent dining experience.
Automotive Sector
Mystery shopping for car dealerships and service centers — evaluating showroom experience, sales engagement, test drive quality, and after-sales service to drive higher conversions and customer satisfaction.
Real Estate Sector
Mystery shopping for property developers and real estate agencies — assessing inquiry handling, agent professionalism, site visit experience, and follow-up consistency to improve lead conversion and buyer confidence.
Healthcare Sector
Mystery shopping for hospitals, clinics, and medical facilities — evaluating patient journey, staff empathy, appointment handling, and facility standards to strengthen patient trust and service quality.
Banking and Finance
Mystery shopping for banks, insurance companies, and financial institutions — evaluating branch service, advisory quality, compliance, and digital experience to improve customer trust and retention.
Educational Sector
Mystery shopping for schools, universities, and training institutes — assessing admissions experience, staff responsiveness, and support services to strengthen stakeholder satisfaction and institutional reputation.
Hospitality Sector
Mystery shopping for hotels, resorts, and serviced apartments — evaluating guest check-in, housekeeping, F&B service, and complaint handling to protect your brand reputation and drive repeat bookings.
Government Sector
Mystery shopping for government departments and public sector entities — evaluating front-line service, processing efficiency, staff conduct, and compliance to improve citizen satisfaction and institutional trust.
Call Centers
Mystery shopping for inbound and outbound call centers — evaluating agent professionalism, response times, problem resolution, and compliance to reduce churn and improve customer satisfaction scores.
Travel & Tourism Sector
Mystery shopping for travel agencies, tour operators, and airline services — assessing the end-to-end traveler experience from booking to on-site service to elevate satisfaction and build loyalty.
Countries We Cover!
United Arab Emirates
Kingdom of Saudi Arabia
Qatar
Kuwait
Bahrain
Oman
Iraq
Egypt
Lebanon
Jordan
China
Client Testimonials
– H.R and Training Director – Gastronaut
– Regional Training Manager – Time Square LLC
Impartial evaluations of customer experiences, offering unbiased insights into service quality and customer interactions.
Highlight areas for improvement, helping us enhance the customer journey services
Providing factual and quantifiable data used to make informed action plans.
Overall, SISA played a crucial role in enhancing our customer satisfaction, improving service quality, and refining operational efficiency for our businesses across various Emirates in the UAE.”
– Training Manager- Jordana Restaurants LLC – PizzaExpress
– Senior Project Manager – AGMC Geely UAE