SISA - Smart Innovative Solutions Agency

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Who We Are!

Operating across the UAE, Saudi Arabia, Kuwait, Bahrain, Qatar, Oman, Egypt, Jordan and Lebanon, SISA Marketing has been successful in helping countless organizations understand their business better through providing smart B2B consultancy services, customer experience development plans and various tools and solutions designed to boost customers’ happiness and loyalty.

Our consulting services and solutions have helped our clients address critical business health areas such as quality, time, cost, value and risk management. Our core value of a “mirrored partnership approach” with you means we take the success of our clients very personally since we believe our success to be dependent on yours.

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Our Vision

To be the market leader in Mystery Shopping, Business Insights & strategic Marketing services in our selected geographical markets.

Our Mission

To continuously research, study, develop and deliver all opportunities to our clients to evaluate, elevate & enhance their business through the smartest solutions and most manageable tools.

Our values are HonestyIntegrityResponsibilityQualityTrustRespectTeamworkLeadershipTransparency

We are a market-leading Mystery Shopping specialist with years of experience and a distinguished, delighted customer base. In comparing our capabilities, proposed solutions and services to our competitors, we should be your first choice based on the following:

  • Developed by our in-house web developers, we have created a unique, fully customizable smart web application and data management system that offers flexibility, responsiveness & reliability. With options to bespoke dashboards and reports to meet their exacting needs and requirements, our customers can benefit from unlimited access to their profiles & data suites from which they can set their parameters for report generation.
  • We provide a first-class service that always meets but aims to exceed the expectations of our clients. We welcome our clients’ feedback and don’t just listen to it: we act on it.
  • Our employees are all highly qualified, with trained and have several years of experience.
  • We don’t believe that a “one size fits all approach” is good for you and your business. We understand the uniqueness and believe in bespoking. We take each client’s standards and goals into our programme creation, implementation and management so we deliver a design that’s “distinctively different”.
  • Quality reports that are tailor-designed to address your needs.
  • We’re proud of our solid, efficient network of 3,500 independent contractors within the UAE and a further 1,500 across the Middle East. Specially selected and trained by us, they are highly qualified, well-experienced and motivated to provide detailed information and critical, impartial analysis.
  • Large network of qualified and trusted market researchers.
  • Our programmes deliver. Carefully designed after extensive research, survey and analysis of the market and its trends, they deliver dependable, insightful results.
  • Our productive programs have been designed carefully after researching and surveying the market and its trends therefore, we consider them to be one of the most reliable and effective programs which deliver dependable results in the region.

Mystery Shopping Services

A comprehensive program that is designed to complete and measure the quality of customer service as well as staff compliance to regulations, by using experienced individuals who visit the client’s outlets and assess the service standards according to the rules and guidelines provided by the business management and SISA Marketing.

At SISA Marketing, we are dedicated to assisting our clients to protect their brands and improve it’s image by enhancing their service levels.

We do this by monitoring and analyzing staff commitment and then highlighting areas of improvement and training needs.

The services we offer help our clients to improve their customer experience and more importantly Increase customers’ retention which leads to higher revenue and bigger market share.

Soft Skills Training

Customer Service is ever-evolving and it follows that the people who deliver it should too. Our Training Programmes are tailor-made to meet your organization’s standards, goals and business models as well as being reflective of what’s dictated by the market in which you operate. Equipping your employees with the tools and techniques they need to delight your customers is a wise investment.

Customer Satisfaction Surveys, Exit Surveys, Market Research & Analytics Services.

It’s critical for any business to hear the “voice of the customer”. Learning how a consumer felt about their “sales & service” experience” with you can provide both critical feedback on what went well and what needs improvement as well as valuable insight into whether you are likely to secure their repeat business.

SISA Marketing offers expert, bespoke services in designing, conducting and analyzing Customer Satisfaction Surveys and Exit Surveys; as well as Market Research to help you understand your position against benchmarked competitor results. We don’t just develop data, we provide information and insights to help you understand and grow your business through sensible, sustainable strategies.

Customer Retention and Brand Loyalty

“Research shows that acquiring a new customer costs a business on average five times more than retaining an existing one. Statistics also highlight that your top 10% of loyal customers usually spend three times more than the average one! Just two great reasons to look after what you have by understanding what makes them happy and secures their loyalty.

SISA Marketing helps organizations to understand their customers better and gain valuable “leading indicators” or advance insights into customers’ behaviors and intentions: supporting forecasting, planning and goal-setting. Key strategic activities for any business.