Frequently Asked Questions

It is a freelance or part time work, where you are given a time frame to conduct the audits and submit the report. A mystery shopper is not an employee of SISA Marketing. It is up to you to accept or reject an assignment. However once you have been approved to do the audit, ensure that you perform it with dedication and submit it within the given timelines.

Mystery Shopping is an activity that is carried out on a self-employed basis.

As we've said elsewhere: We're competent, and we care. We respect your time. We're very helpful, and resourceful. We're focussed on producing real measurable results for you in the shortest time possible. The directors of Customerwise include members of the Market Research Society and we have a solid track record of providing high quality B2B consultancy services.

We're also determined to ensure that a decision to work with us is one that's impossible to regret:

We don't try to tie clients in with long contracts. You can cancel a programme any time you like.

And if we ever fail to impress you (with our service generally or even one of our reports), just let us know and we will refund your last payment or cancel your unpaid invoice.

We ask for shoppers to provide as much relevant personal information as they are willing to provide when they register. This is stored securely in our server. It is not shared by us with any other organization and clients have no access to your information.

We ask for the information purely and simply to help us to offer you the most suitable assignments.

Too many to list – it is almost endless! People normally imagine hospitality, supermarkets, fashion and other retail shops, but Mystery Shopping is also used by professional and business to business service providers, for travel and transport operators; local authority services; education providers; optical care; tourism; automotive sales and service; property sales; elder care, events, experiences and attractions, and in other settings.

Our Shoppers come from all walks of life, with a wide range of ages, income levels and interests. We seek this variety so that we can send the most suitable people on the right assignments. What they all have in common, and need to demonstrate at the outset, are the key attributes of keen attention to detail, memory, reliability, and strong and clear written English.

  • Should be fluent in English language.
  • Internet access is essential - we use a secure online system that lists assignments and accepts your results. All the reporting will be conducted via our online portal.
  • An active e-mail account as this will be the main communication tool.
  • An active mobile number as this will be used to contact and explain any specific guidelines and training if needed.
  • A digital camera or a mobile phone with a good quality camera and voice/call recorder.
  • A bank account to get the shopper fees
  • Reliability, honesty and diligence (always completing any assignment you accept and doing so on time and to the highest standard possible)
  • Organisational skills and punctuality. You must be able to plan ahead, make commitments and be able to keep them
  • Presence of mind, clarity of thought and concentration
  • Ability to keep a cool head and remain objective and professional even when under pressure
  • Attention to detail or observation skills
  • A very good memory – for detail.
  • Basic computer literacy
  • Access to a computer or tablet and regular internet access.

The payment will be transferred in the beginning of the third month from the assignment date. For example., assignments done in April will be paid in the beginning of July. Our automated system will email you as soon as your payment is processed. The mode of payment includes online bank transfers.

It's a type of research used by businesses in which someone "poses" as a real customer, normally transacting with the organisation, and then the person prepares a report about their experience, which is submitted to the organisation.

The information in the report is used by organisation to help them better understand the experiences of their customers. Information provided in the report is objective, balanced and sufficiently detailed. It can be used to help a business to see ways to improve, for example through staff training or through better systems and processes.

If you are not able to fulfil an assignment after you've agreed to do so, we ask that you inform us directly at the earliest opportunity - so that we can either reschedule it or arrange for another evaluator. If you do not inform on time, you chances of getting future assignments are reduced.

You need to have regular access to a computer and the internet including email. A mobile phone with the ability to take photographs of reasonable quality might also come in handy. Other features on a smartphone might also come in handy for recording notes during assignments, but these should be used discreetly.