Privacy Policy

Your privacy is important to you and to us, and we are committed to protecting your privacy.  This Privacy Policy discloses the information practices of SISA Marketing relating to our websites and web/text surveys, reporting engines (collectively the “Sites”), phone surveys, data collection and any other methods of interacting with us.

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared?

What choices are available to you regarding the use of your data?

The security procedures are in place to protect against the misuse of your information.

How you can correct any inaccuracy in the information?

SISA Marketing, through its operations, is trusted with the responsibility of holding and safeguarding commercially sensitive and personal information, on behalf of both client organizations and individuals who operate as full or part-time employees. We take this responsibility very seriously.

How and why we process your data

If you are a prospective or current client, a visitor to our website, or an independent contractor, then we determine how and why we process your data. From the moment you visit our website, we are collecting personal data. Sometimes you will provide us with personal data and other times, personal data will be collected automatically or generated manually.

You should know that the legal definition of personal data varies from country and country, so only the legal definition that applies to your physical location will apply to you under this privacy policy:

How We Collect Information

We are the sole owners of the information collected on our Website. We will not share your personal information with any third party outside of our organization, other than as necessary to fulfill your request.

Users are not required to enter any of their information to use the public areas of our site. However,

We may collect certain information that you voluntarily provide on this website when you register for use of this website, use the “contact us” pages or any other area where you may send emails, request brochures, request information about our products and services, or respond to promotions; or participate in research projects. We may also collect information from users seeking employment opportunities. In addition, SISA Marketing gathers some general consumer information about our agents and field researchers.

What Information is Collected

The types of information that may be collected include (based on the user category): name, address, e-mail address, telephone number, date of activity, Bank Account details, and information about your interests in and use of various programs, and services.

We define “Personal Information” as your name, ID or identification, e-mail address, work address, home address, phone number, etc.

We define “Non-Personally Identifiable Information” as information, by itself, that does not identify an individual (for example, birth date, age, gender, area of work/ residence, likes & dislikes, and aggregated data).

How We Use Information

Your Personal Information will be used by SISA Marketing for the purposes for which it was provided by you. SISA Marketing may also use Personal Information and Non-Personally Identifiable Information for (a) statistical analysis, and (b) to inform you of products and/or services, that may be of interest to you (for example, opportunities that correspond to future mystery shop programs or services).

SISA Marketing does not sell lists, accept advertising, or generate any third-party revenue from the data that is generated from this website. SISA Marketing regularly analyzes data pertaining to visitor trends, research consumption, and research grading to improve our research, plan site enhancements, and measure overall website effectiveness. We consider this data to be Non-Personally Identifiable Information and to be our own confidential information.

Information on Mystery Shoppers

In order to provide the best possible service to clients, we make use of relevant personal information from shoppers. We only access this information if and where it is provided by shoppers voluntarily in order to help us to “match” them to the most suitable assignments. We treat all information that we hold about Mystery Shoppers as highly confidential and private and never use information that is provided to us for any other purpose than to help us allocate assignments appropriately. We don’t and won’t share this information with, or sell it to, any other party, except if, and only if, we were required to do so by law.

Mystery Shoppers can log in and access the personal information that they have provided and amend or delete this information as they wish. If they choose to do this, no other copies of such information will be retained by SISA Marketing.

Client Data

Of course, we treat all information held about clients and client projects as highly confidential.

We restrict the number of people who have access to your confidential data to the bare minimum. Senior members of the company have access to the information we hold regarding clients and client projects. The only details that are shared with mystery shoppers however are project guidelines and questionnaires, and these are only shared with suitable shoppers, who have been tested for competence and suitability, have been approved, and who have accepted our confidentiality and non-disclosure agreement.

Disclosure of Your Information

We may share your Personal Information:

With governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. The information is not provided to these companies for marketing purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SISA Marketing, our customers, or others.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SISA Marketing’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SISA Marketing about our Website users is among the assets transferred.

Security Policy

We have established reasonable physical, electronic, and managerial procedures to (a) safeguard Personal Information against loss, theft, unauthorized use, disclosure, or modification; and (b) ensure the integrity of Personal Information. To help us protect your privacy, you should maintain the secrecy of the login ID and password you may have set up in connection with your participation in this website’s service. We use SSL encryption throughout the secure portions of our site.

Although we take reasonable measures to safeguard against unauthorized disclosures of Personal Information, we cannot guarantee that the Personal Information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

SISA Marketing is not responsible for any unforeseen security threats or unsecured transmissions as no data transmission or website usage can have a 100% secure guarantee. Any use on the Website or submitted information is done at your own risk. SISA Marketing is not held accountable or responsible for any unauthorized access or Internet security activity. Likewise, we are not responsible for the content, privacy, or security of any third-party link on site as they are operated independently and are provided as additional resources for the convenience of our Users. Visitors should consult the other website’s privacy policies, as we have no control over information that is submitted to, or collected by third parties.

You understand and agree that you are entering your Personal Information aware of and willing to accept risks associated with the provision of that information including but not limited to unauthorized or unintended disclosure of that information and that you release and hold harmless, SISA Marketing, their officers, agents, employees, attorneys, managers and those acting on their behalf of and from all debts, demands, actions, cause of actions, suits, damages, and any claims, demands and liability whatsoever of any nature both in law and equity against each other which either party now has or has ever had to this date, including but not limited to, any claims arising in connection with the use or disclosure of your personal information by any third party, not under the direct control of SISA Marketing.

The user agrees not to act in any way that would compromise the security, accuracy, or validity of this website. SISA Marketing has the right to terminate a user’s access if any policy is violated or the security of the website is compromised in any way.

Cookies

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

When you visit our website or access our services, we will automatically collect certain information such as the IP address or domain name of the device used and the URI address. We also use the following types of cookies:

Session cookies – these are cookies that your computer stores only for that browser session. Once you close your browser, the cookie is deleted. These cookies allow you to navigate around the site using your login details without having to log in again on every page.

Google Analytics tracking cookies – this cookie allows us to understand more about the website’s visitors, such as the number of visitors, details of the devices used to access the site or our services, which pages are accessed and the various time details per visit.

Complaints

If you have a complaint regarding this privacy policy or how your data is being held, used or processed, you should first contact us, the contact details appear below:

Contact

Questions, comments, notices and requests regarding this privacy policy are welcomed and should be emailed to info@sisadubai.com.

When you contact us, please make sure that you provide as much information as possible, so we can quickly identify your records and get back to you.

Changes to the privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail OR when you next start one of our applications or log onto our site. The new terms may be displayed on-screen, and you may be required to read and accept them to continue.